Returns

Returns

Should you be unsatisfied or change your mind with regards to a product you have purchased from Greenside Confectionery we will gladly refund or exchange your purchase subject to the following conditions:

- Due to the fragile and heat sensitive nature of any chocolate product we cannot accept any returns nor provide any refunds.

- A refund / return needs to be logged within 14 days of placing your order.

- Any item you wish to return needs to follow the process below:

1) Send an email to sales@greensideconfectionery.co.za, include your order number and item(s) you wish to return.

2) You will be provided with a "Return To" shipping address.

3) Adequately package the item(s) for shipping. You will be responsible for shipping costs, you may either utilize your own shipping partner or our shipping partner.

4) Once item(s) are received we will inspect to verify items are in the condition in which they have been originally shipped from us.

5) If we are satisfied we will request your bank details and do an EFT to you for the value of the item(s) returned.

If your order has been packaged and not shipped and you wish to cancel, the order may be cancelled subject to a handling fee to cover packaging costs.